Because we know how valuable your time is

The Dynacom Preferential Service support program has been designed to ensure you enjoy the best possible assistance to support your ongoing growth.

At Dynacom, your satisfaction is our outmost priority, this is why our Preferential Support Service is designed to ensure you receive the best professional help possible at all times, letting you focus more on your business.

In addition to solving technical problems and answering any questions you may have, our team of experts will provide you some valuable tips to help you achieve a better and faster return on investment.

Key benefits of the Preferential Service plan:

  • Get technical support at any time
  • Avoid tedious data conversions
  • Receive a new version of your software every year
  • Enjoy worry-free technical support

The Preferential Service with the Enterprise+ edition

Users of the Enterprise+ edition are entitled to the VIP Preferential Service plan designed to ensure they receive the best professional help possible at all times, letting them focus more on their business.

The Preferential Service with the SMB edition

The Complete Preferential Service plan for the SMB edition users is an all-inclusive plan that brings peace of mind by allowing you to preserve and maintain the value of your initial software investment.

The VIP Preferential Service plan includes the following benefits:
  • Minor software updates
  • New software version if available during subscription
  • Unlimited support
  • Guaranteed callback: maximum 1hr
  • Online services included
  • Online waiting
  • Unlimited payroll processing
The Complete Preferential Service plan includes the following benefits:
  • Minor software updates
  • New software version if available during subscription
  • A 180-minute time bank
  • Guaranteed callback: maximum 2hrs
  • Online services included
  • Unlimited payroll processing

The VIP Preferential Service plan also offers:

  • Personalized support service ensured by a dedicated integrator
  • Exclusive phone line
  • Knowledgeable qualified technicians
IMPORTANT

In order to serve you better and maximize the use of your software, subscription to the Dynacom Preferential Service plan is mandatory for the first year.