The Dynacom Preferential Service
The Dynacom Preferential Service support program has been designed to ensure you enjoy the best possible assistance to support your ongoing growth.
At Dynacom, your satisfaction is our outmost priority, this is why our Preferential Support Service is designed to ensure you receive the best professional help possible at all times, letting you focus more on your business.
In addition to solving technical problems and answering any questions you may have, our team of experts will provide you some valuable tips to help you achieve a better and faster return on investment.
The Preferential Service
with the Enterprise+ edition
Users of the Enterprise+ edition are entitled to the VIP Preferential Service plan designed to ensure they receive the best professional help possible at all times, letting them focus more on their business.
Minor software updates
New software version if released during subscription
Unlimited support
Guaranteed callback: maximum 1hr
Online services included
Unlimited payroll processing
Personalized support service ensured by a dedicated integrator
Exclusive phone line
Knowledgeable and qualified technicians
The Preferential Service
with the SMB and Lite editions
The Complete and Essential Preferential Service plans for the SMB and Lite edition users is an all-inclusive plan that brings peace of mind by allowing you to preserve and maintain the value of your initial software investment.
SMB edition – Complete
Minor software updates
New software version released during subscription
A 180-minute time bank
Guaranteed callback: maximum 2hrs
Online services included
Unlimited payroll processing
Lite edition – Essential
Minor software updates
New software version if released during subscription
A 180-minute time bank
Guaranteed callback: maximum 3hrs
Online services included
In order to serve you better and maximize the use of your software, subscription to the Dynacom Preferential Service plan is mandatory for the first year. This condition applies to the Enterprise+ edition and the Lite and SMB editions as well.
It is important to maintain a valid subscription to a Preferential Service plan. Otherwise, you will lose some important privileges, including:
- You will no longer have access to technical support
- You will no longer be able to add new members to your software
- You will lose the use of your user licenses if you make changes to your computer environment (e.g., changing computers)